This Online Purchase Information governs purchases made through the website. Please read these terms and conditions before placing your order. By placing your order online, you have agreed to the following terms and conditions.
Our Standard Shipping Rate is a low $2.95 for US delivery and a flat fee of $4.95 for international orders. The shipping and handling fee for free promotional items amounts to $15.95 for 1 or 2 items and increases the more items are added to the cart. We offer free shipping for orders of at least $50.00.
We also offer an option for insured shipping. The cost is dependent on the number of products purchased. Insured shipping is $6.95 per item. If your parcel is lost, stolen and/or damaged in transit we will bear the cost and ship out a replacement without further action from your side. With standard shipping however we cannot be hold liable for mail theft or unclaimed and undeliverable parcels.
We are able to offer great deals and crazy low product prices thanks to our close and long-term business relationships to manufactures and wholesalers from overseas. This also means that most of our products are shipped from outside the US and that shipping may take up to 20 business days to the US and 30+ business days to other countries, but we find that your items typically arrive within 10-15 business days in the US. Delivery for FREE promotional products can take up to 30 business days! Some few products require longer shipping times. In this case you will find a highlighted note on the relevant product page. Please do not order with us and rather choose some local sellers, if you are not happy with our declared delivery times and cannot wait patiently.
Additionally, all items are subject to a handling period before they are dispatched. This includes order verification, payment processing and verification, quality control and packaging. 99% of orders leave the warehouse within 3-5 days of payment.
If your order does provide tracking information, you will receive an automated tracking code via email from USPS, UPS or FedEx after the order has been fulfilled and is ready for shipment; there is no need to request a tracking number. Please note that it can take up to 5 days for the correct tracking information to show up. You can track the status of your order here: https://incrediblydivine.com/apps/trackorder. Unfortunately tracking information is not always available.
Your multiple-item order will generally be shipped separately, due to different warehouse locations for various items. This also ensures that you receive your items as quickly as possible. You may receive part of your order before the rest of it, and this is completely normal. It doesn't mean that we have forgotten about your other items. And don't worry: we will charge the shipping fee only once for your entire order even if you receive multiple parcels. Thank you for your patience and understanding!
We cannot guarantee the delivery timeframe if the post office has any unexpected delays due to holiday, weather, customs, or other conditions. Delivery times may vary, especially during peak periods. We are not responsible for import duties taxes and customs fees.
Please double check your order details to make sure your shipping address is correct. If you need to change your address after having placed an order, please contact us immediately. We cannot change your shipping details or cancel your order after having dispatched your items. If a parcel is returned because of a wrong address, you will be required to pay additional shipping charges. We cannot be hold liable for products sent to the wrong address if wrong shipping details have been provided.
Delivery and mail theft is continually on the rise, especially during the holidays and with each shipment we provide a tracking number either through FedEx, UPS or USPS. If for some reason, your delivery is stolen and we can verify with the tracking number that the shipment was delivered, we do not take responsibility and ship another order for free nor do we provide a refund. Sadly we are not responsible for any lost or unclaimed packages. Please contact your local post office to inquire where your package may be - sometimes it is held at your local main post office branch for you to pick up. We encourage all of our customers to utilize a secure post office box, drop box or have it held at a local FedEx or UPS station to avoid this concern. Additionally, if the products delivered are perishable and perish during this delay, IncrediblyDivine.com does not accept responsibility nor provide a refund.
We appreciate your patience if you haven't received items within 20 business days (= 4 weeks). If you are concerned in any way, please feel free to contact us via the contact form instead of leaving negative feedback or opening a dispute. We will make every effort to fix any problem (resend or refund any missing item).
If your order hasn't arrived within 25 business days of the date of original purchase, contact our support team so we can discuss your options. Please also refer to our refund policy for additional details.
Please note that we do not give refunds for missed or lost parcels due to errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.
Every customer is entitled to 10 (ten) free promotional item only to give a fair chance to all our customers.