Is your website secure?
Yes, our site is secure. We use secure socket layer (SSL) on all our pages. Your data such as your name, address, phone number or credit card information will be encrypted and is safe.
What are the payment options available?
Currently, we support PayPal or Credit Card payments. If you prefer not to provide your credit card information on our page you can alternatively use PayPal. Even if you do not have a PayPal account, you can still make a payment by entering your credit card details through PayPal by clicking "No PayPal account? Pay using your credit or debit card".
When using our own credit/debit card payment gateway, you can pay via Visa, MasterCard and American Express. We do not support Discover cards at the moment. If you want to pay with your Discover card, please use the PayPal payment option.
When using PayPal as external payment provider, you can pay with your PayPal balance OR with your Visa, Mastercard, American Express and Discover cards. You do NOT need a PayPal account to pay with your card. There is the option to check out as a guest.
What do you charge for shipping?
Our standard shipping charge is a low $2.95 for US orders and $4.95 on international orders. For orders of $50 and up we bear the shipping cost and you enjoy free shipping. Please note that we charge an additional shipping and handling fee on free promotional items. We do inform our customers on the product page if a shipping and handling fee applies. The shipping and handling fee is calculated at time of purchase and depends on the number of items you order.
Do you provide international shipping?
Yes, we do offer international shipping for a flat rate of $4.95.
How do I change my delivery address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address.
Why didn't I get a tracking code?
Standard shipping offers great low rate shipping however some orders are shipped via economy postage and don't have a tracking code. If a tracking code is provided, you will receive an email with the code and tracking link.
Is shipping included in the prices?
If the product name includes 'free shipping', then you won't need to pay for shipping. Not every product has free shipping and varies from country to country.
Why is a shipping fee added to my order although it says 'free shipping' on the product page?
This might happen if you order several products because our shipping fee is calculated on a product basis. Most of our free give-away or penny offers include a shipping and handling fees that you still have to pay even if you order another product with 'free shipping'.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate parcels. We have multiple warehouses across the world and in order to get the products to you as quickly as possible you may receive multiple shipments. Please keep this in mind when receiving deliveries. It doesn't mean that we have forgotten about your other items. And don't worry: you will only be charged the shipping fee once for your entire order even if you receive multiple parcels.
When will you ship my items?
All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 3-5 days of payment.
What is split shipped?
If an item is not in stock when the order is placed processing will not begin until it has arrived. If you order multiple items the order will be split shipped and items in stock will be sent first; then when the others are in stock they will be sent separately.
Once I've placed my order, how long will it take to arrive?
Most products are shipped from overseas. Most times you will receive your order within 10-30 business days after we transfer your package to the delivery company. We cannot guarantee the delivery time frame if the post office has any unexpected delays due to holiday, weather, customs, or other conditions. Delivery times may vary, especially during peak periods. If you have ordered different products these might arrive separately as they are shipped from different locations.
Can you cancel my order?
We are unable to cancel orders once they have been sent to our warehouse for fulfilment. Please contact customer service by email at firstname.lastname@example.org to see if your order is eligible for cancellation.
What is the return policy?
If you want to return your item for a refund you may do so within 30 days of delivery. Shipping costs are non-refundable. If you have a question about your return, contact us at email@example.com. For more information please read our refund policy: https://incrediblydivine.com/pages/refund-policy.
I tried to place an order but I am told that there are no shipping methods available for my cart or destination. What does this mean?
This happens if you try to order more than 100 items. Please reduce the number of items in your cart or contact our customer support.
Where is my order confirmation?
Once you have placed an order, you should receive an email confirmation to the email address you provided during checkout. If for some reason, you did not receive this email, please check your spam folder before contacting our customer service team.